Refund Policy

1. 48-Hour Technical Defect Guarantee

If you purchase a paid application on Hardcode Store and experience severe technical defects, incompatibility with your device hardware, or failure to perform as described in the application listing, you are eligible to request a full refund within 48 hours of transaction completion.

2. Refund Eligibility Criteria

Refunds are granted under the following valid circumstances:

• The downloaded application binary crashes immediately on launch due to un-remedied code errors.
• The application features materially conflict with or lack advertised capabilities.
• Unauthorized charges resulting from verified account compromises or fraudulent payment processing.

3. Ineligibility & Fraud Prevention

Refunds will not be issued if requests are submitted after 48 hours, if the software was used extensively prior to requesting a refund, or if a user repeatedly abuses the refund mechanism across multiple purchases.

4. Processing & Gateway Settlement

Approved refunds are processed through the original payment gateway (Paystack or Flutterwave) back to the funding bank account or card within 3–5 business days.